Kraken.com Error 520 Web server is returning an unknown error
Error 520 Web Server is returning an unknown error. Nine words no one wants to see seconds after performing a financial transaction on a Bitcoin exchange. Did I just purchase or sell that coin? Why can’t I withdraw to my wallet? Did my money go through? Do I have to do it again? Will my funds still be there when the page returns? The Kraken.com website is a bag of total frustration. No matter what one does on the website that error appears a lot.
Don’t do it!
Against my better judgement I signed up an account with these jokers, after reading various reviews on how great they were and how many alternative coins they offered on their exchange, besides the obvious BTC (Bitcoin), ETH (Ethereum), LTC (Litecoin). Google though were not so kind showing quite a few low rated reviews.
In order to buy and sell cryptocurrency on Kraken one has to be verified. There are various tiers to get through. As a noob with no cryptocurrency to my name, tier 0 & 1 are pointless, because one has no way of depositing real money (dollars or Euros) because the cash limit is zero, so I needed to give a bit more personal information to get to tier 2, which allowed me to deposit up to $2000 per day.
After a couple of days Kraken confirmed I was good to go. I went to log in and after entering my username and password I encountered the Error 520. (Great start Kraken!) 🙁
I tried again and was successfully logged in.
Kraken is not user friendly
The trading interface/platform is not exactly user friendly or simple for the person just starting out, although nothing a few YouTube videos couldn’t sort out. I was ready to give it a try out.
My first attempt to buy XRP ended with the ‘Error 520 – Web server is returning an unknown error’. I thought it had something to do with my browser, so cleared out the cache, history and cookies and logged out and back in again. I tried again and got the same damn error.
Kraken support is a joke
I emailed the customer support and told them about the error and within a few minutes got an automated response back pointing to a link on their FAQ website. I went to the customer support website and noticed my ticket had been closed. How efficient? NOT! I tried again and got the same error.
Bitstamp Exchange rocks
That was enough frustration for one day. I signed up to another exchange called Bitstamp and ended up buying my first cryptocurrency called XRP (RIPPLE) from them instead, which was a lot less painful and it went through without any problems.
Fast forward a few weeks … Bitstamp has been a great learning platform and I have bought and sold all the coins available on their exchange (BTC, LTC, ETH and XRP), but there are a lot of other coins out there, which Bitstamp lacks, so one has to look to other exchanges.
I revisited Kraken and managed to successfully deposit my LTC and BTC from my hardware wallet into my Kraken account in the hope that one day I could use those coins to buy some other alt coins. This past weekend I sold some LTC for US Dollars because I couldn’t see a way of using LTC to buy ETH. (Maybe I was missing something, but it only appeared that certain coins BTC could be paired with ETH, but I didn’t want to use my BTC to buy ETH), so my Kraken account now had dollars and my Bitcoin balance.
Error 520 Web Server
Today I wanted to buy ETH with the cash. I tried using the simplest method to buy the Ethereum and kept getting that bloody Error 520 Web Server. I tried over and over and it was truly painful because one has to refresh the screen and then re-enter everything. After 15 minutes of waiting around, I was kicked out of the website and all this time ETH was rising and I was missing my entry point. I couldn’t buy ETH today, so decided that was the last straw. I would withdraw my coins to my wallet and cash to my bank account.
And you guessed it… one problem after another.
After multiple retries I managed to get all my coins out, but I couldn’t get all the cash out. I think it is because the maximum limit for the day had been reached somehow.
Bitstamp to the rescue
With my cash and coins transferred to Bitstamp, I was able to buy some ETH (Ethereum).
Goodbye, over and out!
I’ll be closing my Kraken.com account soon, once I have everything out and rest assured I will never use Kraken.com again. If you are wise and reading this post, you will stay clear as well.
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We are Mike and Jo Bowen. Originally from South Africa, we now live & work in the United Kingdom. Mike is the blogger, beer drinker, gadget man, reviewer and Jo is the proofreader, wine drinker, cat lady, sanity checker and “don’t you dare put that on lookatbowen.com“. Together we travel the world and have fun wherever possible. If you are new to this website and want to know more about us, check out the the longer version.
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